JOB DESCRIPTION

JOB TITLE

FRONT DESK ASSISTANT

DEPARTMENT

FRONT OFFICE

DUTY STATION

NORVIK HOSPITAL KAMPALA

DATED

04/02/2025

Job summary: Description of the purpose of the Job

A Front Desk Assistant in a hospital setting plays a crucial role in the smooth operation of the facility by acting as the first point of contact for patients and visitors. Their responsibilities typically include administrative and customer service duties, ensuring that patients and their families feel welcomed, informed, and well-assisted throughout their visit. Below is a typical job description for a Front Desk Assistant in a hospital setting:

KEY RESPONSIBILITIES:  Brief description of duties and responsibility of the job

1.      Greeting and Assisting Patients: Welcome and direct patients, verify personal and insurance info, and assist with check-ins.

2.      Appointment Scheduling: Handle phone calls to schedule, reschedule, or cancel appointments and ensure smooth record transitions.

3.      Administrative Support: Maintain and update patient records, manage paperwork, and keep office supplies stocked.

4.      Communication and Coordination: Act as a liaison between patients, healthcare providers, and administrative teams; communicate appointment reminders and follow-ups.

5.      Patient Confidentiality: Ensure strict adherence to regulations and secure handling of sensitive information.

6.      Handling Emergencies: Direct patients to emergency services or alert the medical team when necessary, staying calm in urgent situations.

Skills: Strong communication, organizational, and time management skills, proficiency in office software, attention to detail, and ability to work well in a team.

Education, professional requirements and experience: Minimum is provided

 Candidates with customer service experience, whether in healthcare or other industries like retail, hospitality, or office administration. Experience in a healthcare setting, such as working as a receptionist or office assistant, is advantageous. Familiarity with scheduling, patient coordination, and administrative tasks is highly valued. Additionally, prior experience in a front desk or administrative role, even outside healthcare, demonstrates the ability to manage office environments and interact with clients or patients effectively.